Measures that follow the journey
The report focuses on 30-day follow-up, understandable answers to care questions, complete plate-plan documentation and participation in recommended Annual Plate Checks.
2025 network results
Reported results include 97.4% 30-day follow-up, 96.1% of surveyed patients reporting understandable answers, 99.2% complete plate-plan documentation and 84.7% Annual Plate Check participation among eligible patients.
Center-level review
Measures are reviewed across the network and by center. Variation prompts clinical, operational or communication review and is not treated as a stand-alone conclusion about care.
Patient experience
Survey, navigator and advisory-council feedback identify themes in preparation, shared decisions, travel, recovery communication and continuity.
Improvement priorities
Current work emphasizes Annual Plate Check participation, consistent expectation-setting, records continuity and timely response to patient questions.
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